Frequently Asked Questions
Everything you need to know about your KittySpoutTM experience
How long does shipping take for my KittySpoutTM order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy if my cat doesn't like the fountain?
We offer a 30-day risk-free trial. If your cat isn't satisfied with their new fountain, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Are the KittySpoutTM fountains BPA-free and safe?
Absolutely. All our fountains are made from high-quality, food-grade stainless steel or BPA-free plastics to ensure the highest level of safety and hygiene for your pet.
How often do I need to replace the filters?
To maintain optimal water purity and pump performance, we recommend replacing the charcoal filters every 2 to 4 weeks depending on the number of cats using the fountain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Does the fountain come with a warranty?
Yes, every KittySpoutTM fountain includes a 1-year limited warranty covering any manufacturing defects or pump failures under normal usage conditions.