Returns & Exchanges Policy
We want you and your feline friend to be completely satisfied with your KittySpout™ purchase. If your fountain or accessory isn't the perfect fit for your home, we offer a 30-day return window for items in original, unused condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return.
Package Your Item
Ensure the fountain is cleaned, dried, and placed back in its original packaging with all included filters and accessories.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing